Without question, this is the most common complaint heard in any restaurant anywhere in the world. To these customers, their drink, appetizer, meal, dessert, etc just doesn’t get to the table fast enough. This is a pandemic in the restaurant industry. On a busy night, a restaurant manager will field several of these complaints typically reducing the “victim’s” bill to compensate for the trouble. The question that begs to be answered is: WHY?
Having said all this, the first reason that service seems slow to many of you when you go out to eat is that you have grossly unreasonable expectations. The steakhouse I worked in offered 30 dollar meals. Do you really want to eat a 30 dollar steak in 55 minutes? According to market research, YES.
3) The restaurant is overwhelmed or poorly run.